Shipping policy

Shipping Policy

Where we ship

We currently ship to all 50 U.S. states and Washington D.C.

We're not able to ship to Puerto Rico, Guam, the U.S. Virgin Islands, other U.S. territories, APO/FPO/DPO military addresses, or destinations outside the United States at this time. We'd like to reach all of them — if you're in one, email us at support@petrivelle.com and we'll let you know when we can.

Order processing

Orders are processed and dispatched within 2–3 business days of being placed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing the next business day. During major sale periods or promotions, processing may take slightly longer — we'll say so on the site if that happens.

You'll receive a confirmation email when your order is placed, and a second email with tracking information once it ships.

Shipping rates and delivery times

Method	Cost	Estimated delivery after dispatch
Standard	Free on orders over $12.00 ($8.00 on orders under $12.00)	4-6 business days
Express	$15.00	3-5 business days

Delivery estimates are from the date your order ships, not the date you place it. Add the 2–3 business day processing window to estimate total time to your door.

Deliveries to Alaska and Hawaii may take longer than the estimates above.

Subscription orders

If you're on a Subscribe & Save plan, each recurring order is processed and shipped on the same schedule as a one-time order — dispatched within 2–3 business days of the renewal date.

Your renewal date is shown in your account, and we email you before each renewal.
You can skip an upcoming order, pause, or cancel from your account, at any time, with no fee.
Delivery frequency can't be changed from your account. If you want a different interval, cancel and resubscribe at the frequency you want, or email us and we'll change it for you.
To change or skip an order, do so before the renewal processes. Once an order has been charged and dispatched, it can't be recalled — but our Return & Refund Policy still applies.
If your card is declined at renewal, we'll retry and email you. Your subscription stays active while we do.

Tracking your order

You'll get a tracking number by email once your order ships. It can take up to 24 hours after dispatch for tracking to show movement — if it looks stuck at first, that's normal.

Delivery address accuracy

Please double-check your shipping address at checkout. We're not able to redirect a package once it's dispatched.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we'll contact you to arrange redelivery. Redelivery shipping costs may be your responsibility.

Delays, lost and damaged packages

Once a package leaves our facility it's in the carrier's hands, and delivery timeframes aren't guaranteed. Weather, carrier backlogs and holiday volume can all cause delays.

Tracking shows delivered but nothing arrived — check with neighbours and your building, then contact us. We'll open a carrier trace.
Package appears lost in transit — contact us if tracking hasn't updated for 7 business days and we'll investigate and make it right.
Package arrived damaged — email us within 7 days with photos of the packaging and product, and we'll replace it.

Multiple items

Multi-jar bundles ship together in a single package.