Return & Refund Policy

Our 60-Day Fresh Breath Guarantee

We think Dentava™ will work for your dog. If it doesn't, we don't want your money.

If you're not happy within 60 days of receiving your order, email us and we'll refund you in full. No questions asked, and there's nothing to send back.

Keep the jar. Finish it, pass it to a friend who has a dog, or throw it away — whatever you like. Asking you to ship back a half-used jar of powder would cost more than the powder is worth, and it would make you do work to get back money you're already owed.

How to claim

Email support@petrivelle.com within 60 days of delivery and include your order number. That's the whole process.

We'll confirm within 1–2 business days and refund your original payment method. Refunds usually appear within 7 business days, though your bank may take a little longer to post it.

You don't need to explain what went wrong. If you'd like to tell us we'd genuinely appreciate it — it's how the product gets better — but it is not a condition of your refund.

What's covered

• The full amount you paid, including any shipping charges.

• The whole order, including multi-jar bundles. We won't ask you to work out which jar you were unhappy with.

• One order per customer. If you order again after making a claim, that order isn't covered by the guarantee. We say this plainly rather than enforce it quietly.

• The 60 days run from the date your order is delivered, not the date you placed it.

Subscriptions

If you're on a Subscribe & Save plan, the guarantee applies to your first order.

You can skip an upcoming order, pause, or cancel from your account at any time, with no fee and no need to contact us — see our Cancellation Policy. Just make the change before your renewal date, since once an order has been charged and dispatched we can't recall it.

If a renewal charges when you'd meant to cancel, email us. We'll sort it out.

We don't ask for returns

Dentava™ is a consumable, and a jar that's left our supplier can't be resold. So we don't operate a returns process at all — there's no address to send anything to and no label to print.

Every refund situation is handled by refunding you. That includes changing your mind about an unopened jar: if your order hasn't worked out for any reason within 60 days, the guarantee above covers it.

Cancelling an order before it ships

Orders are dispatched within 2–3 business days. If you email support@petrivelle.com before your order has shipped, we'll cancel it and refund you in full straight away.

Once an order has been dispatched we can't stop it — but the 60-Day Guarantee applies from the moment it arrives, so you're covered either way.

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged in transit, has a broken seal, or isn't what you ordered, email support@petrivelle.com within 30 days of delivery with your order number and a photo.

We'll send a replacement at no cost, or refund you in full if you'd rather. You won't need to send the damaged item back, and this doesn't count as your guarantee claim.

Refunds outside the 60-day window

If more than 60 days have passed since delivery, contact us anyway at support@petrivelle.com. We'd rather hear from you than not, and we'll do what we reasonably can.

If a refund hasn't arrived

Once we've confirmed a refund it's out of our hands and with your bank. If more than 15 business days have passed since we confirmed it and you still haven't seen the money, email support@petrivelle.com and we'll chase it with you.

Your legal rights

This policy sits alongside your statutory rights as a consumer and doesn't replace or limit them.

Contact

Email: support@petrivelle.com Business address: 1534 N. Moorpark Rd., #810 Thousand Oaks, CA 91360, United States

We reply within: 1 business day.